Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions of Service ("Terms") govern your access to and use of the services, facilities, courses, programs, and website (collectively, the "Services") provided by Abba Care Institute, a registered institute in the Kingdom of Bahrain ("Institute," "we," "us," or "our").

By registering for any of our Services, accessing our premises, or using our website, you ("Trainee," "User," "You," or "Your") acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are a minor (under 18 years old in Bahrain), these Terms must be agreed to by your parent or legal guardian. If you do not agree to these Terms, you may not access or use our Services.

2. Registration and Accounts

2.1. You must provide accurate, current, and complete information during the registration process and must update such information to keep it accurate.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3. The Institute reserves the right to refuse registration or cancel an account at its sole discretion.

3. Services, Fees, and Payment

3.1. All course descriptions, schedules, and fees are as published by the Institute and are subject to change. The Institute reserves the right to modify course content, schedules, and instructors.
3.2. Fees must be paid in full or according to the agreed payment plan prior to the commencement of the service, unless otherwise stated in writing.
3.3. Accepted payment methods will be specified by the Institute.
3.4. All fees are stated and payable in Bahraini Dinars (BHD) unless otherwise indicated. Fees are non-refundable except as explicitly stated in the Institute's Refund & Withdrawal Policy (Section 4).

4. Refund, Cancellation, and Withdrawal Policy

4.1. Student Withdrawal: Requests for withdrawal must be submitted in writing. Refunds, if applicable, will be calculated from the date of written receipt of the request.
4.2. Institute Cancellation: The Institute reserves the right to cancel or reschedule a course/program due to insufficient enrolment or unforeseen circumstances. In such an event, students will be offered a full refund or the option to transfer to an alternative course.
4.3. Refund Schedule: Specific refund percentages (e.g., 100% refund before start date, 50% before the second session, etc.) will be clearly outlined in the student enrolment agreement or course brochure. No refunds will be issued after a specified period from the course start date.
4.4. Non-Refundable Fees: Registration/administration fees are typically non-refundable.

5. Trainee Conduct and Obligations

5.1. You agree to adhere to all Institute rules, policies, and codes of conduct as communicated, including those related to attendance, academic integrity, and use of facilities.
5.2. You must behave respectfully towards instructors, staff, and other students. The Institute prohibits harassment, discrimination, disruption of classes, damage to property, and any illegal activity.
5.3. The Institute reserves the right to suspend or terminate your enrolment without refund for violations of conduct rules, non-payment of fees, or poor attendance deemed detrimental to your progress or the learning environment.

6. Intellectual Property

6.1. All course materials, including but not limited to textbooks, handouts, presentations, online content, and software, provided by the Institute are protected by copyright and other intellectual property laws.
6.2. Materials are provided for your personal, non-commercial educational use only. You may not reproduce, distribute, modify, or create derivative works of the materials without the Institute's prior written consent.

7. Privacy and Data Protection

7.1. The Institute collects and processes your personal data in accordance with its Privacy Policy and the laws of the Kingdom of Bahrain, including the Personal Data Protection Law (Law No. 30 of 2018).
7.2. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy, which is incorporated into these Terms.

8. Limitation of Liability and Disclaimer

8.1. The Services are provided on an "as is" and "as available" basis. The Institute makes no warranties regarding specific outcomes, including but not limited to employment, exam results, or certification success.
8.2. To the maximum extent permitted by Bahraini law, the Institute shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
8.3. The Institute's total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you for the specific course or service from which the claim arose.

9. Force Majeure

The Institute shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, government actions, pandemic, epidemic, curfews, or interruptions in utility services.

10. Amendments

The Institute reserves the right to modify these Terms at any time. Changes will be effective upon posting on our website or notifying you directly. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

11.1. These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.
11.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

12. Entire Agreement

These Terms, together with any signed enrolment agreement, the Privacy Policy, and any other specific policies referenced herein, constitute the entire agreement between you and the Institute regarding the Services and supersede all prior agreements and understandings.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Abba Care Institute
Address: 1st floor, Office 303 Bldg 328 Al Sultan Centre Building Road 330 Block 309 Manama Al Salmaniya
Phone: 36770979 / 35148738 / 36176157 / 16021439
Email: acicare2025@gmail.com
Website: abbacarebh.com

Privacy Policy

Privacy Policy for Abba Care Institute, Bahrain

Last Updated: 1/28/2026

1. Introduction

[Institute Name] ("we," "us," or "our") is committed to protecting the privacy and security of the personal data of our students, parents, guardians, staff, website visitors, and all other stakeholders ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our institute in the Kingdom of Bahrain.

We comply with the Kingdom of Bahrain's Personal Data Protection Law (Law No. 30 of 2018) and its regulations, as well as other applicable laws and guidelines.

2. Data Controller

Abba Care Institute located at 1st floor, Office 303 Bldg 328, Al Sultan Centre Building, Road 330, Block 309, Manama, Al Salmaniya, Bahrain, is the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: Name, Central Population Register (CPR), passport details, nationality, date of birth, gender, address, email, telephone numbers, emergency contact details.

  • Financial Data: Tuition fee records, payment details, bank account information (for payroll or refunds), scholarship or financial aid information.

  • Special Category Data: In specific, justified circumstances and with explicit consent or as permitted by law, we may process data concerning health (e.g., medical conditions for student welfare, disability accommodations), biometric data (e.g., for access control), or religious beliefs (e.g., for dietary requirements). This data is processed with heightened safeguards.

  • Images & Audio-Visual Data: Photographs and video recordings for security, identification cards, yearbooks, and promotional purposes (subject to consent where required).

  • Other Data: Any other information you provide to us through forms, correspondence, surveys, or during the course of your relationship with us.

4. How We Collect Your Information

  • Directly from you: Through application forms, registration processes, in-person meetings, emails, phone calls, and online portals.

  • Automatically: Via cookies and similar technologies on our website.

5. Purposes and Legal Basis for Processing

We process your personal data only for specified and legitimate purposes, based on one or more of the following legal grounds:

  • Performance of a Contract: To enrol you as a student, employ you as staff, administer your studies/employment, and fulfil our contractual obligations.

  • Legitimate Interests: To operate and improve our institute, ensure security (CCTV), manage our IT systems, prevent fraud, and for internal administrative purposes, provided your interests and fundamental rights do not override these interests.

  • Vital Interests: To protect your vital interests or those of another person (e.g., in a medical emergency).

  • Public Interest: For tasks carried out in the public interest, such as the provision of education.

  • Consent: In specific cases where required by law (especially for special category data or marketing communications), we will seek your free, specific, informed, and unambiguous consent, which you may withdraw at any time.

6. How We Use Your Information

Specific purposes include:

  • Managing admissions, enrolment, and academic programs.

  • Administering fees, finances, and payroll.

  • Maintaining student records and issuing certificates.

  • Providing student support services and ensuring welfare.

  • Managing human resources and staff administration.

  • Ensuring the security and safety of our campus.

  • Communicating with you about institute news, events, and updates.

  • Improving our website, services, and educational offerings.

  • Fulfilling our regulatory and reporting obligations.

7. Disclosure of Your Information

We may share your personal data with:

  • Service Providers: Third parties who process data on our behalf under strict contracts (e.g., IT hosting, cloud software providers, payment processors, accrediting bodies). These parties are obligated to protect your data.

  • Professional Advisors: Such as lawyers, auditors, insurers, and third party certificates and suppliers, etc.

  • In Case of Legal Requirement: If required by a court order, law enforcement, or other legal process.

We do not sell your personal data to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption, access controls, secure networks, and regular security assessments. Our staff are trained on data protection responsibilities.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Our retention schedules are based on Bahraini legal requirements and legitimate operational needs. When data is no longer needed, it is securely deleted or anonymized.

10. Your Rights Under Bahraini Law

You have the following rights regarding your personal data, subject to certain legal conditions:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data in certain circumstances.

  • Right to Restrict Processing: Request a temporary halt to processing in specific situations.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing.

  • Right to Data Portability: Receive your data in a structured, machine-readable format, where applicable.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12.

11. Transfers Outside Bahrain

If we need to transfer your personal data outside the Kingdom of Bahrain, we will ensure an adequate level of protection is in place, as required by Bahraini law, through mechanisms such as standard contractual clauses or to jurisdictions deemed adequate by the relevant authority.

12. Contact Us & Data Protection Officer (DPO)

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our designated Data Protection Officer:

Data Protection Officer
Abba Care Institute, Bahrain
Email: acicare2025@gmail.com
Telephone: 1602 1439

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or the law. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review this policy regularly.